This is page is for users and admins who may be locked out of an account.

Users: Locked out and need to reset your  password?
(See your administrator, not Treasury Software Support)

First, have the administrator log into the account.  

Note: You must be an administrator to create an additional administrator login.

Select the Settings tab > then 'Access Control'.

Login using the same administrator level credentials you used just before.

Click on the 'Users' tab.

1 - Select the user's name that is locked out.

2- Click Edit User

3 - Have the admin enter a new password.

4 - Click Save

Close the Security Setup panel.

Congratulations - the user's password has been updated.

The user can use the password in step #3 to enter into the account.

Note: For added security, the user (after entering into the account) can reset the password using the instructions at the bottom of this page.

Administrators: Locked out and need to reset your password?

Are you an administrator and locked out of the account?

#1 - Find another administrator and have them reset your password.  They can reset your password using the same instructions above (resetting a user).

#2 - Are you the only administrator and still locked out?
Unfortunately, this may take some time (may be 1 full business day depending on your company's response time), as we will need to authenticate you. 
Please be patient and remember: the software is at your location and we do not know who you are.

Please be prepared to:
--contact the individual who licensed the software to provide authorization,
--provide a government issued ID (driver's license)
--provide proof of access for the current credit card on file with Treasury Software.  We may ask for you to run a fifty cent charge through our online store to validate.
--a reset fee may be required

Users: Need to reset your password? 

To reset your password (if you're not locked out) - you can simply go to the:

Settings tab > Change Password