If you were brought here by the software - you may have a corrupt database.
To minimize corruption, please remember to keep all data files (.brd files) local to your machine - and do not store these files in OneDrive or similar folders/applications.
1. Very Easy - Attempt to Fix the Database
If you (or the software) suspect there is a corruption in the account (database) that was set up, you may want to first try the 'Fix' option. Click on File > Fix > Select database > Click 'Fix Database'
Exit the software and restart. If it works - you're all set, stop here.
If the 'Fix' does not successfully resolve the issue, you can restore a backup database.
2. Easy (Automated) - Let the system restore a backup copy of the database
Detailed Step-by-Step on Automated 'Restore' (above)
Start Treasury Software and enter into the Sample account - or any account that you do not need to restore.
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From the main menu select File > Restore. Select the account you want to work with by highlighting it. Click 'Display backups'.
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Select a backup. They will be sorted with the most current at the top. Select the most recent one, and then click 'Restore'.
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Start Treasury Software and attempt to enter the account. Perform the activity that previously triggered the corruption. If you are able to use the software successfully, stop here.
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If the error persists, repeat the steps above by selecting the previous backup file.
Note: If you have not turned 'On' your backup routines, the system has made emergency backups, and will have placed them in the \Archive folder.
3. Restore a backup copy of the database manually.
Start Windows (File) Explorer and navigate to the Data folder. The location will vary slightly based on your Operating System.
The Data folder is typically located in C:\Users\Public\Treasury Software\Data
Upon entering the Data folder, create a backup of all the files by copying the files to a another location - either on your workstation, network, or thumb drive.
You will see that there are named files for each account that you have created. The database will be the account that you named, followed by a .brd extension. Rename this file by including BAD after the file name (example: your_account_name_BAD.brd).
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Make a copy of a backup from the Archive directory. (That is one directory above the Data directory or from a location you configured the software to store backups.) Once you have located your backup file, copy it into the Data directory, rename the file, removing the date stamp in the file name. Verify it has the .brd file extension.
Start Treasury Software and attempt to enter the account. Perform the activity that previously triggered the corruption.
If this did not resolve the issue, please contact Treasury Software Support.
You can minimize corruption issues by:
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only have one instance of the software running
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following prompts to exit/restart on certain maintenance activities
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keep all data files (.brd files) local to your machine. Sharing and accessing a data (.brd) file on a network drive will cause corruption.
- Do not store data files in OneDrive or similar folders/applications.
